March 2, 2022
Americas
Publication
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Community Volunteers and Primary Care Providers Supporting Older Adults in System Navigation: A Mixed Methods Study
Primary care providers and community volunteers have important roles in supporting patient system navigation and utilization of community-based health and social services (CBHSS). This study aimed to explore the experiences and impacts of system navigation in a complex intervention supporting older adults. Primary care teams’ practice of system navigation was impacted by programme participation, including through learning about local CBHSS.